The Republic of Closed Files

Summary

• A system measured by closure rates will learn one lesson perfectly: the metric rewards the stamp, not the citizen.
• On the government’s paper his case may already read “resolved.” His file will be disposed of one day, stamped and shelved; his waiting will have no register, no stamp, no shelf, no witness.
• So here is the question the rubber stamp cannot answer: on the morning he does not come, in whose name will the file be closed?

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