Bank of Punjab customers face digital banking disr...

Summary

• Lahore: Customers of the Bank of Punjab (BoP) have reported problems accessing digital banking services over the past several days, leaving some unable to make timely payments and raising concerns about possible financial losses.
• Customers have called on the bank to explain the technical problems, provide a clear timeline for the full restoration of digital services and establish an effective system for handling complaints.
• Customers are awaiting a clear response from the bank as they seek uninterrupted access to their accounts and digital banking services.

AI Generated Summary

Lahore: Customers of the Bank of Punjab (BoP) have reported problems accessing digital banking services over the past several days, leaving some unable to make timely payments and raising concerns about possible financial losses.

Customers have complained that the bank’s mobile application, including its existing app, BOP Digi, has been unavailable or difficult to access. Some have also reported problems with internet banking, debit cards and other digital payment services.

Umer Chaudhry, a communication expert, told Minute Mirror that he had been facing problems accessing the bank’s mobile application even before receiving a message about a planned service disruption.

He said the interruption had affected his ability to pay bills on time and could result in late payment charges.

On Saturday night, Chaudhry received a text message from the bank stating that all its digital channels, including Raast, Inter-Bank Funds Transfer (IBFT) and debit cards, would remain temporarily unavailable until 9am on October 12 due to technical maintenance.