Imagine checking into a hotel where a dinosaur-shaped robot welcomes you at reception, robotic assistants help with luggage, and automated systems handle several guest services. This unusual experience is available in Japan, where technology has become an important part of the hospitality industry.
Known as Henn-na Hotel, the hotel chain gained international attention for using robots and artificial intelligence to assist guests with different tasks. Its name translates to ‘Strange Hotel’, reflecting its unusual approach to accommodation and customer service.
Videos showing robotic receptionists interacting with visitors, handling check-in procedures, and assisting with hotel operations have attracted attention online, leaving viewers curious about how these machines work.
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The first Henn-na Hotel opened in July 2015 at Huis Ten Bosch, a Dutch-themed amusement park in Sasebo, Nagasaki Prefecture, Japan.
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